RESUME
Professional
info
When I was a Jobless person when I applied for a job I always got rejected because they are looking for experienced people to hire. So when I'm at home, I always did self-study. I'm the type of person that I always make my past experience a motivation to work hard and be successful in life.
Concentrix Daksh (BPO)- Quezon City, Philippines - Customer Care Specialist
July 2016 - August 2017
I became a Customer care specialist in Amazon Seller Central. Our job is to support the seller in Amazon with regards to their listing and took care of their store. We maintain their image in Amazon and answer all their queries through email.
Sutherland Global Service(BPO), Philippines— Consultant
August 2017 - March 2019
AOL Technical Support- My role is to do some troubleshooting with their AOL Desktop. Help them to install it correctly and fixed their email issues. We are required to make sales regarding the antivirus that partnership with AOL.
Intuit Quickbooks- My job is to help the customer with their QuickBooks, help them restore their company files and do some bank reconciliation inside QuickBooks. Also, we are doing some troubleshooting if the customer experiencing a problem in Quickbooks and help them install and update the latest version. We are required to make sales for upgrading to Quickbooks on the latest version
Amazon Virtual Assistant- Work from Home (Part-Time)
January 2019- June 2019
- I am Managing the Amazon store of the client, Doing General Task. Organizing Data in excel, Processing Orders thru Third-Party app. Answer customer inquiry and monitoring reviews on the products
Work
experience
Skills
- Customer Service
- Technical Support
- Email Support
- Sales
- Data Entry
- Amazon FBA
- Troubleshooting
- Customizing Email
- Intuit Quickbooks
- Basic Accounting
- Internet research
- Basic knowledge in Google Products, Microsoft Office Programs
- Expert in Social Media platforms
- Basic photo Editing
Languages
English